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Article: Inter-Dependent, Heterogeneous, and Time-Varying Service-Time Distributions in Call Centers

TitleInter-Dependent, Heterogeneous, and Time-Varying Service-Time Distributions in Call Centers
Authors
Ibrahim, RL'Ecuyer, PShen, HThiongane, M
KeywordsAgent heterogeneity
Applied probability
Call centers
Correlation
Service times
Issue Date2016
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/ejor
Citation
European Journal of Operational Research, 2016, v. 250 n. 2, p. 480-492 How to Cite?
DOI: http://dx.doi.org/10.1016/j.ejor.2015.10.017
Persistent Identifierhttp://hdl.handle.net/10722/232101
ISSN
0377-2217
2021 Impact Factor: 6.363
2020 SCImago Journal Rankings: 2.161
ISI Accession Number ID
WOS:000369196400012

 

DC FieldValueLanguage
dc.contributor.authorIbrahim, R-
dc.contributor.authorL'Ecuyer, P-
dc.contributor.authorShen, H-
dc.contributor.authorThiongane, M-
dc.date.accessioned2016-09-20T05:27:43Z-
dc.date.available2016-09-20T05:27:43Z-
dc.date.issued2016-
dc.identifier.citationEuropean Journal of Operational Research, 2016, v. 250 n. 2, p. 480-492-
dc.identifier.issn0377-2217-
dc.identifier.urihttp://hdl.handle.net/10722/232101-
dc.languageeng-
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/ejor-
dc.relation.ispartofEuropean Journal of Operational Research-
dc.rightsPosting accepted manuscript (postprint): © <year>. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/-
dc.subjectAgent heterogeneity-
dc.subjectApplied probability-
dc.subjectCall centers-
dc.subjectCorrelation-
dc.subjectService times-
dc.titleInter-Dependent, Heterogeneous, and Time-Varying Service-Time Distributions in Call Centers-
dc.typeArticle-
dc.identifier.emailShen, H: haipeng@hku.hk-
dc.identifier.authorityShen, H=rp02082-
dc.identifier.doi10.1016/j.ejor.2015.10.017-
dc.identifier.scopuseid_2-s2.0-85015335280-
dc.identifier.hkuros263858-
dc.identifier.volume250-
dc.identifier.issue2-
dc.identifier.spage480-
dc.identifier.epage492-
dc.identifier.isiWOS:000369196400012-
dc.publisher.placeNetherlands-
dc.identifier.issnl0377-2217-

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