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Article: The role of technology in reconfiguring volunteer management in nonprofits in Hong Kong: Benefits and discontents

TitleThe role of technology in reconfiguring volunteer management in nonprofits in Hong Kong: Benefits and discontents
Authors
KeywordsEast Asia
nonprofit management
organizational behavior
technology
volunteers
Issue Date2019
PublisherJossey-Bass Inc, Publishers. The Journal's web site is located at http://onlinelibrary.wiley.com/journal/10.1002/%28ISSN%291542-7854
Citation
Nonprofit Management and Leadership, 2019, Epub How to Cite?
AbstractThere is plenty of evidence demonstrating that volunteering generates benefits for individuals and society at large. However, the role of technology used in recruiting, managing, and retaining volunteers in nonprofits is underexplored in East Asia. Drawing from in‐depth interviews with representatives of eight nonprofits, we examine how technology reconfigured volunteer management in nonprofits, identify its limitations and shortcomings, and discuss strategies in which technology can be utilized to enhance the effectiveness of volunteer management. We found, through this study, that the use of technology reconfigured key aspects of volunteer management: improving recruitment by enlarging and diversifying the volunteer pool; enhancing precision and speed of volunteer matching; improving nonprofits’ ability to recruit professionals; and reducing overall administrative burden of volunteer management within these nonprofits. However, challenges in volunteer management resulting from technology uptake were also observed, including resistance among frontline staff to adopt technology, and volunteer accountability and quality assurance. Specifically, it was found through this study that the extent to which nonprofits are able to effectively utilize technology in volunteer management is contingent on how well volunteer managers are able to actualize the notion of capacity optimization, create a friendly volunteer environment, and build rapport with volunteers. Implications for enhancing organizational capacity in volunteer management vis‐à‐vis the role of technology in the third sector are further discussed.
Persistent Identifierhttp://hdl.handle.net/10722/271284
ISSN
2017 Impact Factor: 1.633
2015 SCImago Journal Rankings: 0.355

 

DC FieldValueLanguage
dc.contributor.authorChui, CH-
dc.contributor.authorChan, CH-
dc.date.accessioned2019-06-24T01:06:56Z-
dc.date.available2019-06-24T01:06:56Z-
dc.date.issued2019-
dc.identifier.citationNonprofit Management and Leadership, 2019, Epub-
dc.identifier.issn1048-6682-
dc.identifier.urihttp://hdl.handle.net/10722/271284-
dc.description.abstractThere is plenty of evidence demonstrating that volunteering generates benefits for individuals and society at large. However, the role of technology used in recruiting, managing, and retaining volunteers in nonprofits is underexplored in East Asia. Drawing from in‐depth interviews with representatives of eight nonprofits, we examine how technology reconfigured volunteer management in nonprofits, identify its limitations and shortcomings, and discuss strategies in which technology can be utilized to enhance the effectiveness of volunteer management. We found, through this study, that the use of technology reconfigured key aspects of volunteer management: improving recruitment by enlarging and diversifying the volunteer pool; enhancing precision and speed of volunteer matching; improving nonprofits’ ability to recruit professionals; and reducing overall administrative burden of volunteer management within these nonprofits. However, challenges in volunteer management resulting from technology uptake were also observed, including resistance among frontline staff to adopt technology, and volunteer accountability and quality assurance. Specifically, it was found through this study that the extent to which nonprofits are able to effectively utilize technology in volunteer management is contingent on how well volunteer managers are able to actualize the notion of capacity optimization, create a friendly volunteer environment, and build rapport with volunteers. Implications for enhancing organizational capacity in volunteer management vis‐à‐vis the role of technology in the third sector are further discussed.-
dc.languageeng-
dc.publisherJossey-Bass Inc, Publishers. The Journal's web site is located at http://onlinelibrary.wiley.com/journal/10.1002/%28ISSN%291542-7854-
dc.relation.ispartofNonprofit Management and Leadership-
dc.rightsPreprint This is the pre-peer reviewed version of the following article: [FULL CITE], which has been published in final form at [Link to final article]. Authors are not required to remove preprints posted prior to acceptance of the submitted version. Postprint This is the accepted version of the following article: [full citation], which has been published in final form at [Link to final article].-
dc.subjectEast Asia-
dc.subjectnonprofit management-
dc.subjectorganizational behavior-
dc.subjecttechnology-
dc.subjectvolunteers-
dc.titleThe role of technology in reconfiguring volunteer management in nonprofits in Hong Kong: Benefits and discontents-
dc.typeArticle-
dc.identifier.emailChui, CH: chkchui@hku.hk-
dc.identifier.emailChan, CH: gchc@hku.hk-
dc.identifier.authorityChui, CH=rp02254-
dc.identifier.authorityChan, CH=rp02477-
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1002/nml.21369-
dc.identifier.hkuros298002-
dc.publisher.placeUnited States-

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