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postgraduate thesis: Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production

TitleThree studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production
Authors
Chan, Wa, Kimmy陳華
Issue Date2008
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
Citation
Chan, W. K. [陳華]. (2008). Three studies on understanding customer relationship management in services : customer-firm affection, customer-staff proximity, and customer co-production. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3979403
DegreeDoctor of Philosophy
SubjectCustomer loyality.
Customer relations - Management.
Dept/ProgramBusiness
Persistent Identifierhttp://hdl.handle.net/10722/50228
HKU Library Item IDb3979403
AwardThe Best PhD Thesis in the Faculties of Architexture, Arts, Business & Economics, Education, Law and Social Sciences (University of Hong Kong), Li Ka Shing Prize, 2007-2008.

 

DC FieldValueLanguage
dc.contributor.authorChan, Wa, Kimmy-
dc.contributor.author陳華-
dc.date.issued2008-
dc.identifier.citationChan, W. K. [陳華]. (2008). Three studies on understanding customer relationship management in services : customer-firm affection, customer-staff proximity, and customer co-production. (Thesis). University of Hong Kong, Pokfulam, Hong Kong SAR. Retrieved from http://dx.doi.org/10.5353/th_b3979403-
dc.identifier.urihttp://hdl.handle.net/10722/50228-
dc.languageeng-
dc.publisherThe University of Hong Kong (Pokfulam, Hong Kong)-
dc.relation.ispartofHKU Theses Online (HKUTO)-
dc.rightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works.-
dc.rightsThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.-
dc.source.urihttp://hub.hku.hk/bib/B39794039-
dc.subject.lcshCustomer loyality.-
dc.subject.lcshCustomer relations - Management.-
dc.titleThree studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production-
dc.typePG_Thesis-
dc.identifier.hkulb3979403-
dc.description.thesisnameDoctor of Philosophy-
dc.description.thesislevelDoctoral-
dc.description.thesisdisciplineBusiness-
dc.description.naturepublished_or_final_version-
dc.identifier.doi10.5353/th_b3979403-
dc.date.hkucongregation2008-
dc.description.awardThe Best PhD Thesis in the Faculties of Architexture, Arts, Business & Economics, Education, Law and Social Sciences (University of Hong Kong), Li Ka Shing Prize, 2007-2008.-
dc.identifier.mmsid991023064739703414-

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