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Article: Generic framework for supporting Internet services to achieve customer value creation

TitleGeneric framework for supporting Internet services to achieve customer value creation
Authors
Noori, HLau, HWong, TN
KeywordsClient/server technology
Generic framework
Internet support
Software industry
Three-tier infrastructure
Issue Date2000
PublisherSpringer-Verlag London Ltd. The Journal's web site is located at http://link.springer.de/link/service/journals/00366/
Citation
Engineering With Computers, 2000, v. 16 n. 1, p. 53-62 How to Cite?
DOI: http://dx.doi.org/10.1007/s003660050036
AbstractThis paper discusses the current trends within the software industry that have affected the evolution of software support and its move to the Internet. Accordingly, it proposes a scheme for an Internet support framework within the software industry, and analyses the specific elements required for building and implementing such a system. The framework leverages and extends on strategic analysis discussed by Rayport and Viokla. The evolution of `live' support to Internet services emulates the evolution from the Physical Value Chain (PVC) to the Virtual Value Chain (VVC) discussed by them. In particular, the benefits of this proposed scheme to both the customer and the organization are outlined.
Persistent Identifierhttp://hdl.handle.net/10722/74207
ISSN
0177-0667
2021 Impact Factor: 8.083
2020 SCImago Journal Rankings: 0.659
ISI Accession Number ID
WOS:000087546300006
References
References in Scopus

 

DC FieldValueLanguage
dc.contributor.authorNoori, Hen_HK
dc.contributor.authorLau, Hen_HK
dc.contributor.authorWong, TNen_HK
dc.date.accessioned2010-09-06T06:59:00Z-
dc.date.available2010-09-06T06:59:00Z-
dc.date.issued2000en_HK
dc.identifier.citationEngineering With Computers, 2000, v. 16 n. 1, p. 53-62en_HK
dc.identifier.issn0177-0667en_HK
dc.identifier.urihttp://hdl.handle.net/10722/74207-
dc.description.abstractThis paper discusses the current trends within the software industry that have affected the evolution of software support and its move to the Internet. Accordingly, it proposes a scheme for an Internet support framework within the software industry, and analyses the specific elements required for building and implementing such a system. The framework leverages and extends on strategic analysis discussed by Rayport and Viokla. The evolution of `live' support to Internet services emulates the evolution from the Physical Value Chain (PVC) to the Virtual Value Chain (VVC) discussed by them. In particular, the benefits of this proposed scheme to both the customer and the organization are outlined.en_HK
dc.languageengen_HK
dc.publisherSpringer-Verlag London Ltd. The Journal's web site is located at http://link.springer.de/link/service/journals/00366/en_HK
dc.relation.ispartofEngineering with Computersen_HK
dc.rightsThe original publication is available at www.springerlink.com-
dc.subjectClient/server technology-
dc.subjectGeneric framework-
dc.subjectInternet support-
dc.subjectSoftware industry-
dc.subjectThree-tier infrastructure-
dc.titleGeneric framework for supporting Internet services to achieve customer value creationen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0177-0667&volume=16&issue=1&spage=53&epage=62&date=2000&atitle=A+generic+framework+for+supporting+internet+services+to+achieve+customer+value+creationen_HK
dc.identifier.emailWong, TN: tnwong@hku.hken_HK
dc.identifier.authorityWong, TN=rp00192en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1007/s003660050036en_HK
dc.identifier.scopuseid_2-s2.0-0033717814en_HK
dc.identifier.hkuros63132en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0033717814&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume16en_HK
dc.identifier.issue1en_HK
dc.identifier.spage53en_HK
dc.identifier.epage62en_HK
dc.identifier.isiWOS:000087546300006-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridNoori, H=7003600386en_HK
dc.identifier.scopusauthoridLau, H=7201497785en_HK
dc.identifier.scopusauthoridWong, TN=55301015400en_HK
dc.identifier.issnl0177-0667-

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