File Download
There are no files associated with this item.
Supplementary
-
Citations:
- Scopus: 0
- Appears in Collections:
Conference Paper: Effects of anonymity, media richness, and chat-room activeness on online chatting
Title | Effects of anonymity, media richness, and chat-room activeness on online chatting |
---|---|
Authors | |
Keywords | Satisfaction Social presence Anonymity Media richness Online chat Privacy concern |
Issue Date | 2006 |
Publisher | Association for Information Systems. The Journal's web site is located at https://aisel.aisnet.org/ecis/ |
Citation | Proceedings of the 14th European Conference on Information Systems, ECIS 2006, 2006 How to Cite? |
Abstract | This paper investigates the factors that affect users' communication satisfaction within a virtual community, in particular, an online chat room. A research model consisting of 3 aspects-psychological, technological and environmental-is developed to examine effects of anonymity, media richness and activeness of chat room on social presence, privacy concern, and further communication satisfaction. We leverage on well established theories such as self awareness, SIDE model, social presence, and the institutional theory theories to make our arguments. Results from a survey conducted to test our model suggests that higher self anonymity decreases privacy concern, while higher others anonymity increase in privacy concern. We also confirm that richer media leads to an increase in social presence, which, in turn, influences privacy concern negatively. Lastly, results support that privacy concern and social presence are determinants of communication satisfaction in online chatting. |
Persistent Identifier | http://hdl.handle.net/10722/270336 |
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Chua, Zixin | - |
dc.contributor.author | Jiang, Zhenhui | - |
dc.date.accessioned | 2019-05-27T03:57:19Z | - |
dc.date.available | 2019-05-27T03:57:19Z | - |
dc.date.issued | 2006 | - |
dc.identifier.citation | Proceedings of the 14th European Conference on Information Systems, ECIS 2006, 2006 | - |
dc.identifier.uri | http://hdl.handle.net/10722/270336 | - |
dc.description.abstract | This paper investigates the factors that affect users' communication satisfaction within a virtual community, in particular, an online chat room. A research model consisting of 3 aspects-psychological, technological and environmental-is developed to examine effects of anonymity, media richness and activeness of chat room on social presence, privacy concern, and further communication satisfaction. We leverage on well established theories such as self awareness, SIDE model, social presence, and the institutional theory theories to make our arguments. Results from a survey conducted to test our model suggests that higher self anonymity decreases privacy concern, while higher others anonymity increase in privacy concern. We also confirm that richer media leads to an increase in social presence, which, in turn, influences privacy concern negatively. Lastly, results support that privacy concern and social presence are determinants of communication satisfaction in online chatting. | - |
dc.language | eng | - |
dc.publisher | Association for Information Systems. The Journal's web site is located at https://aisel.aisnet.org/ecis/ | - |
dc.relation.ispartof | Proceedings of the 14th European Conference on Information Systems, ECIS 2006 | - |
dc.subject | Satisfaction | - |
dc.subject | Social presence | - |
dc.subject | Anonymity | - |
dc.subject | Media richness | - |
dc.subject | Online chat | - |
dc.subject | Privacy concern | - |
dc.title | Effects of anonymity, media richness, and chat-room activeness on online chatting | - |
dc.type | Conference_Paper | - |
dc.identifier.scopus | eid_2-s2.0-84870651983 | - |