Showing results 1 to 3 of 3
| Title | Author(s) | Issue Date | |
|---|---|---|---|
ECRM technologies, capabilities and SME performance benefits Proceeding/Conference:PACIS 2008 - 12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region | 2008 | ||
Internet technologies, ECRM capabilities, and performance benefits for SMEs: An exploratory study Journal:International Journal of Electronic Commerce | 2010 | ||
The role of social media in the engagement and information processes of social CRM Journal:International Journal of Information Management | 2020 |