Showing results 1 to 2 of 2
Title | Author(s) | Issue Date | |
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How Firms Can Create Delightful Customer Experience? Contrasting Roles of Future Reward Uncertainty Journal:Journal of Business Research | 2022 | ||
Service-Sales Ambidexterity: A Multi-Level Analysis on the Underlying Processes of Its Influences on Satisfaction and Performance Outcomes for Employees and Customers Proceeding/Conference:Frontiers in Service Conference | 2018 |