The Impact of Different Delivery Time Requirements on Rider Work Pressure and Customer Satisfaction in Online Food Delivery

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Grant Data
Project Title
The Impact of Different Delivery Time Requirements on Rider Work Pressure and Customer Satisfaction in Online Food Delivery
Principal Investigator
Professor Chen, Hailiang   (Principal Investigator (PI))
Duration
24
Start Date
2022-09-01
Completion Date
2024-08-31
Amount
617161
Conference Title
The Impact of Different Delivery Time Requirements on Rider Work Pressure and Customer Satisfaction in Online Food Delivery
Keywords
platform, food delivery, rider work pressure, customer satisfaction, regulation
Discipline
Information System Management
Panel
Business Studies (B)
HKU Project Code
17501322
Grant Type
General Research Fund (GRF) 2022/23
Funding Year
2022
Status
Completed
Objectives
Refer to ES