Framework for evaluating the performance of engineering consultants

Abstract

The evaluation of consultant's performance is crucial to the success of a consulting assignment especially when today's construction projects are becoming more sophisticated, large-scale, and risky. However, since individual clients have developed their own consultant's performance evaluation (CPE) procedures, the sharing of performance information, though desirable, may not be too meaningful as the results of evaluation could be inconsistent. There is a need to examine whether a unified framework can be derived for CPE. The aim of this paper is to improve the transparency and rigorousness of CPE through the establishment of an evaluating framework for gauging the performance of engineering consultants. In this paper, a comprehensive set of evaluation criteria is identified, and the significance of these criteria is discussed through an empirical survey. Then, a multicriteria model for evaluating the performance of engineering consultants is presented. The results indicate that once an acceptable CPE framework is devised, the performance scores can be utilized for various purposes, including monitor and control, incentive and sanction, preselection, technical assessment, and bid evaluation.