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Book Chapter: “I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints

Title“I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints
Authors
Hui, SY
Issue Date2010
PublisherContinuum
Citation
“I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints. In Forey, G and Lockwood, J (Eds.), Globalization, communication and the workplace: talking across the world, p. 59-87. London: Continuum, 2010 How to Cite?
Persistent Identifierhttp://hdl.handle.net/10722/181926
ISBN
9780826446077

 

DC FieldValueLanguage
dc.contributor.authorHui, SY-
dc.date.accessioned2013-03-26T04:38:57Z-
dc.date.available2013-03-26T04:38:57Z-
dc.date.issued2010-
dc.identifier.citation“I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints. In Forey, G and Lockwood, J (Eds.), Globalization, communication and the workplace: talking across the world, p. 59-87. London: Continuum, 2010-
dc.identifier.isbn9780826446077-
dc.identifier.urihttp://hdl.handle.net/10722/181926-
dc.languageeng-
dc.publisherContinuum-
dc.relation.ispartofGlobalization, communication and the workplace: talking across the world-
dc.title“I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaintsen_US
dc.typeBook_Chapteren_US
dc.identifier.emailHui, SY: jonhui@hku.hk-
dc.identifier.hkuros190933-
dc.identifier.spage59-
dc.identifier.epage87-
dc.publisher.placeLondon-
dc.customcontrol.immutableyiu 130326-

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