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Article: Role of channel integration on the service quality, satisfaction, and repurchase intention in a multi-channel (online-cum-mobile) retail environment

TitleRole of channel integration on the service quality, satisfaction, and repurchase intention in a multi-channel (online-cum-mobile) retail environment
Authors
Yang, SQLu, YBChau, PYKGupta, S
Keywordschannel integration
multi-channel retailing
repurchase intention
satisfaction
service quality
Issue Date2017
PublisherInderscience Publishers. The Journal's web site is located at http://www.inderscience.com/ijmc
Citation
International Journal of Mobile Communications, 2017, v. 15 n. 1, p. 1-25 How to Cite?
DOI: http://dx.doi.org/10.1504/IJMC.2017.080574
Persistent Identifierhttp://hdl.handle.net/10722/214710
ISSN
1470-949X
2021 Impact Factor: 1.522
2019 SCImago Journal Rankings: 0.555

 

DC FieldValueLanguage
dc.contributor.authorYang, SQ-
dc.contributor.authorLu, YB-
dc.contributor.authorChau, PYK-
dc.contributor.authorGupta, S-
dc.date.accessioned2015-08-21T11:52:21Z-
dc.date.available2015-08-21T11:52:21Z-
dc.date.issued2017-
dc.identifier.citationInternational Journal of Mobile Communications, 2017, v. 15 n. 1, p. 1-25-
dc.identifier.issn1470-949X-
dc.identifier.urihttp://hdl.handle.net/10722/214710-
dc.languageeng-
dc.publisherInderscience Publishers. The Journal's web site is located at http://www.inderscience.com/ijmc-
dc.relation.ispartofInternational Journal of Mobile Communications-
dc.rightsInternational Journal of Mobile Communications. Copyright © Inderscience Publishers.-
dc.subjectchannel integration-
dc.subjectmulti-channel retailing-
dc.subjectrepurchase intention-
dc.subjectsatisfaction-
dc.subjectservice quality-
dc.titleRole of channel integration on the service quality, satisfaction, and repurchase intention in a multi-channel (online-cum-mobile) retail environment-
dc.typeArticle-
dc.identifier.emailChau, PYK: pchau@business.hku.hk-
dc.identifier.authorityChau, PYK=rp01052-
dc.identifier.doi10.1504/IJMC.2017.080574-
dc.identifier.scopuseid_2-s2.0-85002687084-
dc.identifier.hkuros247216-
dc.identifier.volume15-
dc.identifier.issue1-
dc.identifier.spage1-
dc.identifier.epage25-
dc.publisher.placeUnited Kingdom-
dc.identifier.issnl1470-949X-

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