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Conference Paper: Key Practices of Leadership for Service in Hong Kong

TitleKey Practices of Leadership for Service in Hong Kong
Authors
Snell, RSChan, MYLZou, TXP
Issue Date2016
Citation
International Conference on Service Leadership Education in Service Economies, Hong Kong, 6-7 January 2016 How to Cite?
AbstractWe conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors. Based on their explanations and illustrations, we identified four practices that were common to many of the service leaders as key means for helping their respective organizations to maintain competitiveness while benefiting customers and end-beneficiaries. The practices were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with customers as strategic partners, and a caring and respectful disposition.
DescriptionSession 3
Persistent Identifierhttp://hdl.handle.net/10722/223340

 

DC FieldValueLanguage
dc.contributor.authorSnell, RS-
dc.contributor.authorChan, MYL-
dc.contributor.authorZou, TXP-
dc.date.accessioned2016-02-23T01:57:06Z-
dc.date.available2016-02-23T01:57:06Z-
dc.date.issued2016-
dc.identifier.citationInternational Conference on Service Leadership Education in Service Economies, Hong Kong, 6-7 January 2016-
dc.identifier.urihttp://hdl.handle.net/10722/223340-
dc.descriptionSession 3-
dc.description.abstractWe conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors. Based on their explanations and illustrations, we identified four practices that were common to many of the service leaders as key means for helping their respective organizations to maintain competitiveness while benefiting customers and end-beneficiaries. The practices were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with customers as strategic partners, and a caring and respectful disposition.-
dc.languageeng-
dc.relation.ispartofInternational Conference on Service Leadership Education in Service Economies-
dc.titleKey Practices of Leadership for Service in Hong Kong-
dc.typeConference_Paper-
dc.identifier.emailZou, TXP: tracyzou@hku.hk-
dc.identifier.authorityZou, TXP=rp01998-
dc.description.naturepublished_or_final_version-
dc.identifier.hkuros257029-
dc.publisher.placeHong Kong-

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