Benefits of ISO 9000 certification and further development on quality management

Abstract

This paper summarizes the benefits of ISO 9000 certification based on the findings of nine research studies conducted in more than ten developed countries/cities. Major benefits derived by the certified companies are identified. Future development approaches adopted by certified companies are summarized. Aspects of research methodology and objective for future research in ISO 9000 are also discussed.

本文總結了９項有關ＩＳＯ９０００認證的研究，主要論述了這套國際標準為實施者所帶來之利益。這９項研究分別在英國、新西蘭、澳大利亞、中國香港特區、美國、巴西、加拿大、法國、德國、日本、韓國、瑞典和荷蘭等地進行。研究發現，ＩＳＯ９０００的主要優點有：令運作方式系統化、減少損耗、增加效率和減少顧客投訴。取得ＩＳＯ９０００認證的公司，大多采取較嚴格的方法去控制分供方。不少取得證書的公司還表示，他們會進一步采用其他的質量管理方法，例如全面優質管理，ＩＳＯ９０００，ＩＳＯ１４０００和優質獎的規格。