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Article: A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process

TitleA customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process
Authors
LAN, SZhang, HZhong, RHuang, GQ
KeywordsCustomer satisfaction evaluation
Fuzzy analytic hierarchy process
Logistics service
Issue Date2016
Citation
Industrial Management & Data Systems, 2016, v. 116, p. 1024-1042 How to Cite?
DOI: http://dx.doi.org/10.1108/IMDS-09-2015-0389
Persistent Identifierhttp://hdl.handle.net/10722/245018
ISSN
0263-5577
2021 Impact Factor: 4.803
2020 SCImago Journal Rankings: 0.994
ISI Accession Number ID
WOS:000379650500008

 

DC FieldValueLanguage
dc.contributor.authorLAN, S-
dc.contributor.authorZhang, H-
dc.contributor.authorZhong, R-
dc.contributor.authorHuang, GQ-
dc.date.accessioned2017-09-18T02:03:10Z-
dc.date.available2017-09-18T02:03:10Z-
dc.date.issued2016-
dc.identifier.citationIndustrial Management & Data Systems, 2016, v. 116, p. 1024-1042-
dc.identifier.issn0263-5577-
dc.identifier.urihttp://hdl.handle.net/10722/245018-
dc.languageeng-
dc.relation.ispartofIndustrial Management & Data Systems-
dc.subjectCustomer satisfaction evaluation-
dc.subjectFuzzy analytic hierarchy process-
dc.subjectLogistics service-
dc.titleA customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process-
dc.typeArticle-
dc.identifier.emailHuang, GQ: gqhuang@hku.hk-
dc.identifier.authorityZhong, R=rp02116-
dc.identifier.authorityHuang, GQ=rp00118-
dc.identifier.doi10.1108/IMDS-09-2015-0389-
dc.identifier.scopuseid_2-s2.0-84971492161-
dc.identifier.hkuros276223-
dc.identifier.volume116-
dc.identifier.spage1024-
dc.identifier.epage1042-
dc.identifier.isiWOS:000379650500008-
dc.identifier.issnl0263-5577-

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