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Article: Patterns of Outpatient Service Satisfaction among Low-Income Adults in Rural China: A Latent Class Analysis

TitlePatterns of Outpatient Service Satisfaction among Low-Income Adults in Rural China: A Latent Class Analysis
Authors
Keywordslatent class analysis
outpatient satisfaction
rural low-income adults
Issue Date2022
Citation
Healthcare (Switzerland), 2022, v. 10, n. 8, article no. 1380 How to Cite?
Abstract(1) Background: Low-income rural residents in China are disadvantaged due to their financial vulnerability and insufficient access to resources, and this situation demands more research effort. This study examined the pattern of outpatient service satisfaction and its determinants among low-income adults in rural China. (2) Methods: Rural low-income respondents who used outpatient services in their local healthcare facilities in Jiangsu, China evaluated the access, cost, environment, doctor–patient interaction, and other topics during their outpatient visit (N = 662). Latent class analysis was used to identify the groups characterized by various dimensions of outpatient satisfaction. Multinomial logistic regression explored the determinants of class membership. (3) Results: Three latent classes were identified: 28.70% had low satisfaction, unsatisfied with every dimension; 20.69% reported medium satisfaction that valued doctor–patient relationships; and 50.60% had high satisfaction but thought that costs were high. Both low and medium satisfaction were associated with a higher proportion of self-paid fees. (4) Conclusions: Healthcare costs were an important determinant of outpatient service satisfaction. Medical social workers are suggested to be included in the medical team to help patients identify financial assistance. Special aid programs may be developed to help relieve rural low-income patients’ medical cost-related burden.
Persistent Identifierhttp://hdl.handle.net/10722/336877
ISI Accession Number ID

 

DC FieldValueLanguage
dc.contributor.authorLu, Peiyi-
dc.contributor.authorYang, Chunyu-
dc.contributor.authorYao, Jun-
dc.contributor.authorXian, Mingxia-
dc.contributor.authorShelley, Mack-
dc.date.accessioned2024-02-29T06:57:09Z-
dc.date.available2024-02-29T06:57:09Z-
dc.date.issued2022-
dc.identifier.citationHealthcare (Switzerland), 2022, v. 10, n. 8, article no. 1380-
dc.identifier.urihttp://hdl.handle.net/10722/336877-
dc.description.abstract(1) Background: Low-income rural residents in China are disadvantaged due to their financial vulnerability and insufficient access to resources, and this situation demands more research effort. This study examined the pattern of outpatient service satisfaction and its determinants among low-income adults in rural China. (2) Methods: Rural low-income respondents who used outpatient services in their local healthcare facilities in Jiangsu, China evaluated the access, cost, environment, doctor–patient interaction, and other topics during their outpatient visit (N = 662). Latent class analysis was used to identify the groups characterized by various dimensions of outpatient satisfaction. Multinomial logistic regression explored the determinants of class membership. (3) Results: Three latent classes were identified: 28.70% had low satisfaction, unsatisfied with every dimension; 20.69% reported medium satisfaction that valued doctor–patient relationships; and 50.60% had high satisfaction but thought that costs were high. Both low and medium satisfaction were associated with a higher proportion of self-paid fees. (4) Conclusions: Healthcare costs were an important determinant of outpatient service satisfaction. Medical social workers are suggested to be included in the medical team to help patients identify financial assistance. Special aid programs may be developed to help relieve rural low-income patients’ medical cost-related burden.-
dc.languageeng-
dc.relation.ispartofHealthcare (Switzerland)-
dc.subjectlatent class analysis-
dc.subjectoutpatient satisfaction-
dc.subjectrural low-income adults-
dc.titlePatterns of Outpatient Service Satisfaction among Low-Income Adults in Rural China: A Latent Class Analysis-
dc.typeArticle-
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.3390/healthcare10081380-
dc.identifier.scopuseid_2-s2.0-85137408125-
dc.identifier.volume10-
dc.identifier.issue8-
dc.identifier.spagearticle no. 1380-
dc.identifier.epagearticle no. 1380-
dc.identifier.eissn2227-9032-
dc.identifier.isiWOS:000847138500001-

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