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Article: Market orientation, job satisfaction, product quality, and firm performance: Evidence from China

TitleMarket orientation, job satisfaction, product quality, and firm performance: Evidence from China
Authors
Zhou, KZLi, JJZhou, NSu, C
KeywordsChina
Cross-level analysis
Emerging econom
Market orientation
Performance
Resource-based view
Issue Date2008
PublisherJohn Wiley & Sons Ltd. The Journal's web site is located at http://www.interscience.wiley.com/jpages/0143-2095
Citation
Strategic Management Journal, 2008, v. 29 n. 9, p. 985-1000 How to Cite?
DOI: http://dx.doi.org/10.1002/smj.700
AbstractThis article examines the processes by which market orientation (MO) affects performance using a cross-level approach. The results of a survey of 2, 754 employees from 180 firms in China show that organization-level MO culture leads to unit-level MO behavior, which improves employee-level job satisfaction and then product quality, which in turn fosters organizational performance. In particular, MO behavior fully mediates the effects of MO culture on employee satisfaction, product quality, and organizational performance. Leadership quality strengthens the effect of MO culture on unit-level MO behavior. Moreover, MO behavior enhances firm performance indirectly through employee job satisfaction and product quality. Copyright © 2008 John Wiley & Sons, Ltd.
Persistent Identifierhttp://hdl.handle.net/10722/60213
ISSN
0143-2095
2023 Impact Factor: 6.5
2023 SCImago Journal Rankings: 7.820
ISI Accession Number ID
WOS:000259242000004
References
References in Scopus

 

DC FieldValueLanguage
dc.contributor.authorZhou, KZen_HK
dc.contributor.authorLi, JJen_HK
dc.contributor.authorZhou, Nen_HK
dc.contributor.authorSu, Cen_HK
dc.date.accessioned2010-05-31T04:06:01Z-
dc.date.available2010-05-31T04:06:01Z-
dc.date.issued2008en_HK
dc.identifier.citationStrategic Management Journal, 2008, v. 29 n. 9, p. 985-1000en_HK
dc.identifier.issn0143-2095en_HK
dc.identifier.urihttp://hdl.handle.net/10722/60213-
dc.description.abstractThis article examines the processes by which market orientation (MO) affects performance using a cross-level approach. The results of a survey of 2, 754 employees from 180 firms in China show that organization-level MO culture leads to unit-level MO behavior, which improves employee-level job satisfaction and then product quality, which in turn fosters organizational performance. In particular, MO behavior fully mediates the effects of MO culture on employee satisfaction, product quality, and organizational performance. Leadership quality strengthens the effect of MO culture on unit-level MO behavior. Moreover, MO behavior enhances firm performance indirectly through employee job satisfaction and product quality. Copyright © 2008 John Wiley & Sons, Ltd.en_HK
dc.languageengen_HK
dc.publisherJohn Wiley & Sons Ltd. The Journal's web site is located at http://www.interscience.wiley.com/jpages/0143-2095en_HK
dc.relation.ispartofStrategic Management Journalen_HK
dc.rightsStrategic Management Journal. Copyright © John Wiley & Sons Ltd.en_HK
dc.subjectChinaen_HK
dc.subjectCross-level analysisen_HK
dc.subjectEmerging economen_HK
dc.subjectMarket orientationen_HK
dc.subjectPerformanceen_HK
dc.subjectResource-based viewen_HK
dc.titleMarket orientation, job satisfaction, product quality, and firm performance: Evidence from Chinaen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0143-2095&volume=29&issue=9&spage=985&epage=1000&date=2008&atitle=Market+Orientation,+Job+Satisfaction,+Product+Quality,+and+Firm+Performance:+Evidence+from+Chinaen_HK
dc.identifier.emailZhou, KZ: kevinz@hkucc.hku.hken_HK
dc.identifier.authorityZhou, KZ=rp01127en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1002/smj.700en_HK
dc.identifier.scopuseid_2-s2.0-50849086118en_HK
dc.identifier.hkuros156108en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-50849086118&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume29en_HK
dc.identifier.issue9en_HK
dc.identifier.spage985en_HK
dc.identifier.epage1000en_HK
dc.identifier.eissn1097-0266-
dc.identifier.isiWOS:000259242000004-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridZhou, KZ=7202914654en_HK
dc.identifier.scopusauthoridLi, JJ=9434943800en_HK
dc.identifier.scopusauthoridZhou, N=7103170571en_HK
dc.identifier.scopusauthoridSu, C=7402819677en_HK
dc.identifier.issnl0143-2095-

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