Showing results 2 to 3 of 3
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| Title | Author(s) | Issue Date | |
|---|---|---|---|
Service with a virtual smile: how customers decode emoticons in online service encounter Proceeding/Conference:Annual Frontiers in Service Conference | 2016 | ||
Service with Emoticons: How Customers Interpret Employee Use of Emoticons in Online Service Encounters Journal:Journal of Consumer Research | 2019 |