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Article: Centralized versus decentralized manpower resource planning. The case of a Hong Kong company
Title | Centralized versus decentralized manpower resource planning. The case of a Hong Kong company |
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Authors | |
Keywords | Decision support systems Manpower planning Modelling |
Issue Date | 1991 |
Publisher | Palgrave Macmillan Ltd. The Journal's web site is located at http://www.palgrave-journals.com/jors/index.html |
Citation | Journal Of The Operational Research Society, 1991, v. 42 n. 7, p. 525-536 How to Cite? |
Abstract | This paper considers the problem of planning effective servicing support of a Hong Kong-based company by providing sufficient technicians to repair/service copier machines at numerous customer sites throughout the city. As quality of service depends on its operational responsiveness, there is an urgent need to address the company's present and projected staffing. Mathematical modelling techniques based on the well-tested square-root response distance formulation of Kolesar et al. and a corresponding affine time-distance relationship are successfully applied to quantify the performance measure with respect to manpower resources. The numerical results enable model validation against collected data as well as analyses of different modes of centralized/decentralized, prioritized/non-prioritized service operations. Parametric study of performance versus resource offers further insights and directions towards the goal of optimal manpower planning. The approach is found to be very useful in an actual decision support setting, owing to its ease of adaptation, generalization and robust numerical modelling. |
Persistent Identifier | http://hdl.handle.net/10722/156057 |
ISSN | 2023 Impact Factor: 2.7 2023 SCImago Journal Rankings: 1.045 |
DC Field | Value | Language |
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dc.contributor.author | Chu, Sydney CK | en_US |
dc.contributor.author | Lin, Carrie KY | en_US |
dc.contributor.author | Ng, Kevin YK | en_US |
dc.date.accessioned | 2012-08-08T08:40:13Z | - |
dc.date.available | 2012-08-08T08:40:13Z | - |
dc.date.issued | 1991 | en_US |
dc.identifier.citation | Journal Of The Operational Research Society, 1991, v. 42 n. 7, p. 525-536 | en_US |
dc.identifier.issn | 0160-5682 | en_US |
dc.identifier.uri | http://hdl.handle.net/10722/156057 | - |
dc.description.abstract | This paper considers the problem of planning effective servicing support of a Hong Kong-based company by providing sufficient technicians to repair/service copier machines at numerous customer sites throughout the city. As quality of service depends on its operational responsiveness, there is an urgent need to address the company's present and projected staffing. Mathematical modelling techniques based on the well-tested square-root response distance formulation of Kolesar et al. and a corresponding affine time-distance relationship are successfully applied to quantify the performance measure with respect to manpower resources. The numerical results enable model validation against collected data as well as analyses of different modes of centralized/decentralized, prioritized/non-prioritized service operations. Parametric study of performance versus resource offers further insights and directions towards the goal of optimal manpower planning. The approach is found to be very useful in an actual decision support setting, owing to its ease of adaptation, generalization and robust numerical modelling. | en_US |
dc.language | eng | en_US |
dc.publisher | Palgrave Macmillan Ltd. The Journal's web site is located at http://www.palgrave-journals.com/jors/index.html | en_US |
dc.relation.ispartof | Journal of the Operational Research Society | en_US |
dc.rights | Journal the of Operational Research Society. Copyright © Palgrave Macmillan Ltd. | - |
dc.subject | Decision support systems | - |
dc.subject | Manpower planning | - |
dc.subject | Modelling | - |
dc.title | Centralized versus decentralized manpower resource planning. The case of a Hong Kong company | en_US |
dc.type | Article | en_US |
dc.identifier.email | Chu, Sydney CK:schu@hkucc.hku.hk | en_US |
dc.identifier.authority | Chu, Sydney CK=rp00685 | en_US |
dc.description.nature | link_to_subscribed_fulltext | en_US |
dc.identifier.doi | 10.2307/2583636 | - |
dc.identifier.scopus | eid_2-s2.0-0026187070 | en_US |
dc.identifier.hkuros | 35751 | - |
dc.identifier.volume | 42 | en_US |
dc.identifier.issue | 7 | en_US |
dc.identifier.spage | 525 | en_US |
dc.identifier.epage | 536 | en_US |
dc.publisher.place | United Kingdom | en_US |
dc.identifier.scopusauthorid | Chu, Sydney CK=7403619384 | en_US |
dc.identifier.scopusauthorid | Lin, Carrie KY=8067230800 | en_US |
dc.identifier.scopusauthorid | Ng, Kevin YK=7403178546 | en_US |
dc.identifier.issnl | 0160-5682 | - |