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Article: Spillover effects of emotional labor in customer service encounters toward coworker harming: A resource depletion perspective

TitleSpillover effects of emotional labor in customer service encounters toward coworker harming: A resource depletion perspective
Authors
Deng, HWalter, FLam, CZhao, H
Issue Date2017
PublisherBlackwell Publishing, Inc. The Journal's web site is located at http://www.blackwellpublishing.com/journals/PEPS
Citation
Personnel Psychology, 2017, v. 70 n. 2, p. 469-502 How to Cite?
DOI: http://dx.doi.org/10.1111/peps.12156
Persistent Identifierhttp://hdl.handle.net/10722/229656
ISSN
0031-5826
2021 Impact Factor: 5.470
2020 SCImago Journal Rankings: 6.076
ISI Accession Number ID
WOS:000399700900005

 

DC FieldValueLanguage
dc.contributor.authorDeng, H-
dc.contributor.authorWalter, F-
dc.contributor.authorLam, C-
dc.contributor.authorZhao, H-
dc.date.accessioned2016-08-23T14:12:28Z-
dc.date.available2016-08-23T14:12:28Z-
dc.date.issued2017-
dc.identifier.citationPersonnel Psychology, 2017, v. 70 n. 2, p. 469-502-
dc.identifier.issn0031-5826-
dc.identifier.urihttp://hdl.handle.net/10722/229656-
dc.languageeng-
dc.publisherBlackwell Publishing, Inc. The Journal's web site is located at http://www.blackwellpublishing.com/journals/PEPS-
dc.relation.ispartofPersonnel Psychology-
dc.rightsThe definitive version is available at www.blackwell-synergy.com-
dc.titleSpillover effects of emotional labor in customer service encounters toward coworker harming: A resource depletion perspective-
dc.typeArticle-
dc.identifier.emailZhao, H: hhzhao@hku.hk-
dc.identifier.authorityZhao, H=rp02124-
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1111/peps.12156-
dc.identifier.scopuseid_2-s2.0-84963533526-
dc.identifier.hkuros260094-
dc.identifier.hkuros311905-
dc.identifier.volume70-
dc.identifier.issue2-
dc.identifier.spage469-
dc.identifier.epage502-
dc.identifier.isiWOS:000399700900005-
dc.publisher.placeUnited States-
dc.identifier.issnl0031-5826-

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