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- Publisher Website: 10.1108/02635570410543807
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Article: An XML-based real-time quality measurement scheme
Title | An XML-based real-time quality measurement scheme |
---|---|
Authors | |
Keywords | Customer satisfaction Extensible Markup Language Performance measurement (quality) |
Issue Date | 2004 |
Publisher | Emerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/imds.htm |
Citation | Industrial Management And Data Systems, 2004, v. 104 n. 6, p. 505-512 How to Cite? |
Abstract | Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi-dimensional analysis using an online analytical processing (OLAP) approach, in addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme. |
Persistent Identifier | http://hdl.handle.net/10722/74217 |
ISSN | 2023 Impact Factor: 4.2 2023 SCImago Journal Rankings: 1.207 |
ISI Accession Number ID | |
References |
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Lau, HCW | en_HK |
dc.contributor.author | Chan, FTS | en_HK |
dc.contributor.author | Fung, R | en_HK |
dc.contributor.author | Wong, CWY | en_HK |
dc.date.accessioned | 2010-09-06T06:59:06Z | - |
dc.date.available | 2010-09-06T06:59:06Z | - |
dc.date.issued | 2004 | en_HK |
dc.identifier.citation | Industrial Management And Data Systems, 2004, v. 104 n. 6, p. 505-512 | en_HK |
dc.identifier.issn | 0263-5577 | en_HK |
dc.identifier.uri | http://hdl.handle.net/10722/74217 | - |
dc.description.abstract | Attempts to introduce a quality measurement scheme (QMS) that is able to assess the immediate feedback of customers globally in real time, followed by a data mining process, which is an interactive process that involves assembling the data into a format conducive to producing a multi-dimensional analysis using an online analytical processing (OLAP) approach, in addition, an XML schema, which provides a universal syntax to facilitate the exchange of data, is used in the design of the QMS to support the data mining process. To validate the feasibility of QMS in real industrial situations, a case example is covered, showing promising test results based on the proposed scheme. | en_HK |
dc.language | eng | en_HK |
dc.publisher | Emerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/imds.htm | en_HK |
dc.relation.ispartof | Industrial Management and Data Systems | en_HK |
dc.subject | Customer satisfaction | en_HK |
dc.subject | Extensible Markup Language | en_HK |
dc.subject | Performance measurement (quality) | en_HK |
dc.title | An XML-based real-time quality measurement scheme | en_HK |
dc.type | Article | en_HK |
dc.identifier.email | Chan, FTS: ftschan@hkucc.hku.hk | en_HK |
dc.identifier.authority | Chan, FTS=rp00090 | en_HK |
dc.description.nature | link_to_subscribed_fulltext | - |
dc.identifier.doi | 10.1108/02635570410543807 | en_HK |
dc.identifier.scopus | eid_2-s2.0-4143062398 | en_HK |
dc.identifier.hkuros | 90537 | en_HK |
dc.relation.references | http://www.scopus.com/mlt/select.url?eid=2-s2.0-4143062398&selection=ref&src=s&origin=recordpage | en_HK |
dc.identifier.volume | 104 | en_HK |
dc.identifier.issue | 6 | en_HK |
dc.identifier.spage | 505 | en_HK |
dc.identifier.epage | 512 | en_HK |
dc.identifier.isi | WOS:000223985500011 | - |
dc.publisher.place | United Kingdom | en_HK |
dc.identifier.scopusauthorid | Lau, HCW=7201497785 | en_HK |
dc.identifier.scopusauthorid | Chan, FTS=7202586517 | en_HK |
dc.identifier.scopusauthorid | Fung, R=7101741904 | en_HK |
dc.identifier.scopusauthorid | Wong, CWY=7404954357 | en_HK |
dc.identifier.issnl | 0263-5577 | - |