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- Publisher Website: 10.1080/14992020802716760
- Scopus: eid_2-s2.0-70350490838
- PMID: 19925328
- WOS: WOS:000268598400001
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Article: Satisfaction with hearing aids: A consumer research perspective
Title | Satisfaction with hearing aids: A consumer research perspective |
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Authors | |
Keywords | Disconfirmation Disconfirmation-expectancy model Expectations Hearing aids Performance Satisfaction |
Issue Date | 2009 |
Publisher | Informa Healthcare. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14992027.asp |
Citation | International Journal Of Audiology, 2009, v. 48 n. 7, p. 405-427 How to Cite? |
Abstract | This research aimed at describing satisfaction with hearing aids from the perspective of the client as a consumer. A disconfirmation-expectancy model, derived from consumer research, was evaluated. This model posits that pre-fitting expectations, post-fitting performance, and the experience of how performance compares to expectations (disconfirmation), contribute to satisfaction. Positive disconfirmation occurs when performance is better than original expectations and is associated with higher satisfaction. Negative disconfirmation is when performance is poorer than expectations and is associated with dissatisfaction. New hearing aid users in Hong Kong (N=42) were tested with a newly developed self-report measure (PHACS: profile of hearing aid consumer satisfaction) that included items focused on hearing ability, problems, cost, and service. Pre-fitting expectations and post-fitting performance, disconfirmation, and satisfaction were measured. Results showed that expectations were generally not related to satisfaction, that disconfirmation was correlated with many aspects of satisfaction, and that performance was most strongly related to satisfaction. The implications of the findings are that hearing aid performance is the most important element for determining satisfaction; however disconfirmation should not be overlooked. |
Persistent Identifier | http://hdl.handle.net/10722/82511 |
ISSN | 2021 Impact Factor: 2.437 2020 SCImago Journal Rankings: 0.832 |
ISI Accession Number ID | |
References |
DC Field | Value | Language |
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dc.contributor.author | Wong, LLN | en_HK |
dc.contributor.author | Hickson, L | en_HK |
dc.contributor.author | McPherson, B | en_HK |
dc.date.accessioned | 2010-09-06T08:30:12Z | - |
dc.date.available | 2010-09-06T08:30:12Z | - |
dc.date.issued | 2009 | en_HK |
dc.identifier.citation | International Journal Of Audiology, 2009, v. 48 n. 7, p. 405-427 | en_HK |
dc.identifier.issn | 1499-2027 | en_HK |
dc.identifier.uri | http://hdl.handle.net/10722/82511 | - |
dc.description.abstract | This research aimed at describing satisfaction with hearing aids from the perspective of the client as a consumer. A disconfirmation-expectancy model, derived from consumer research, was evaluated. This model posits that pre-fitting expectations, post-fitting performance, and the experience of how performance compares to expectations (disconfirmation), contribute to satisfaction. Positive disconfirmation occurs when performance is better than original expectations and is associated with higher satisfaction. Negative disconfirmation is when performance is poorer than expectations and is associated with dissatisfaction. New hearing aid users in Hong Kong (N=42) were tested with a newly developed self-report measure (PHACS: profile of hearing aid consumer satisfaction) that included items focused on hearing ability, problems, cost, and service. Pre-fitting expectations and post-fitting performance, disconfirmation, and satisfaction were measured. Results showed that expectations were generally not related to satisfaction, that disconfirmation was correlated with many aspects of satisfaction, and that performance was most strongly related to satisfaction. The implications of the findings are that hearing aid performance is the most important element for determining satisfaction; however disconfirmation should not be overlooked. | en_HK |
dc.language | eng | en_HK |
dc.publisher | Informa Healthcare. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14992027.asp | en_HK |
dc.relation.ispartof | International Journal of Audiology | en_HK |
dc.rights | International Journal of Audiology. Copyright © Informa Healthcare. | en_HK |
dc.subject | Disconfirmation | en_HK |
dc.subject | Disconfirmation-expectancy model | en_HK |
dc.subject | Expectations | en_HK |
dc.subject | Hearing aids | en_HK |
dc.subject | Performance | en_HK |
dc.subject | Satisfaction | en_HK |
dc.title | Satisfaction with hearing aids: A consumer research perspective | en_HK |
dc.type | Article | en_HK |
dc.identifier.openurl | http://library.hku.hk:4550/resserv?sid=HKU:IR&issn=1499-2027&volume=48&issue=7&spage=405&epage=427&date=2009&atitle=Satisfaction+with+hearing+aids:++a+consumer+research+perspective. | en_HK |
dc.identifier.email | Wong, LLN: llnwong@hku.hk | en_HK |
dc.identifier.email | McPherson, B: dbmcpher@hkucc.hku.hk | en_HK |
dc.identifier.authority | Wong, LLN=rp00975 | en_HK |
dc.identifier.authority | McPherson, B=rp00937 | en_HK |
dc.description.nature | link_to_subscribed_fulltext | - |
dc.identifier.doi | 10.1080/14992020802716760 | en_HK |
dc.identifier.pmid | 19925328 | - |
dc.identifier.scopus | eid_2-s2.0-70350490838 | en_HK |
dc.identifier.hkuros | 157957 | en_HK |
dc.relation.references | http://www.scopus.com/mlt/select.url?eid=2-s2.0-70350490838&selection=ref&src=s&origin=recordpage | en_HK |
dc.identifier.volume | 48 | en_HK |
dc.identifier.issue | 7 | en_HK |
dc.identifier.spage | 405 | en_HK |
dc.identifier.epage | 427 | en_HK |
dc.identifier.eissn | 1708-8186 | - |
dc.identifier.isi | WOS:000268598400001 | - |
dc.publisher.place | United Kingdom | en_HK |
dc.identifier.scopusauthorid | Wong, LLN=7402091891 | en_HK |
dc.identifier.scopusauthorid | Hickson, L=7004043266 | en_HK |
dc.identifier.scopusauthorid | McPherson, B=7006800770 | en_HK |
dc.identifier.issnl | 1499-2027 | - |