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Conference Paper: Effects of service climate and leadership behavior on service quality: a multi-level analysis

TitleEffects of service climate and leadership behavior on service quality: a multi-level analysis
Authors
Hui, HCCChiu, WCKYu, PLHCheng, KHCTse, HHM
Issue Date2004
Citation
The 2004 Annual Meeting of the Academy of Management (AOM), New Orleans, LA., 6-11 August 2004. How to Cite?
DescriptionConference Theme: Creating Actionable Knowledge
Persistent Identifierhttp://hdl.handle.net/10722/109997

 

DC FieldValueLanguage
dc.contributor.authorHui, HCCen_HK
dc.contributor.authorChiu, WCKen_HK
dc.contributor.authorYu, PLH-
dc.contributor.authorCheng, KHC-
dc.contributor.authorTse, HHM-
dc.date.accessioned2010-09-26T01:46:43Z-
dc.date.available2010-09-26T01:46:43Z-
dc.date.issued2004en_HK
dc.identifier.citationThe 2004 Annual Meeting of the Academy of Management (AOM), New Orleans, LA., 6-11 August 2004.-
dc.identifier.urihttp://hdl.handle.net/10722/109997-
dc.descriptionConference Theme: Creating Actionable Knowledge-
dc.languageengen_HK
dc.relation.ispartofAnnual Meeting of the Academy of Management, AOM 2004en_HK
dc.titleEffects of service climate and leadership behavior on service quality: a multi-level analysisen_HK
dc.typeConference_Paperen_HK
dc.identifier.emailHui, HCC: huiharry@hku.hken_HK
dc.identifier.authorityHui, HCC=rp00547en_HK
dc.identifier.hkuros141735en_HK

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