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Conference Paper: Service quality in Internet e-banking: A user-based core framework

TitleService quality in Internet e-banking: A user-based core framework
Authors
Liao, ZCheung, MT
Issue Date2005
Citation
Proceedings - 2005 Ieee International Conference On E-Technology, E-Commerce And E-Service, Eee-05, 2005, p. 628-631 How to Cite?
AbstractThis paper presents a user-based core framework for evaluating service quality in Internet e-banking. Empirical results suggest that perceived usefulness, ease of use, reliability, responsiveness, security and privacy, and continuous improvement of e-banking services significantly influence customer attitudes towards Internet e-banking. Given the presence of numerous obstacles, it is imperative to identify the determinants of service quality in order to deliver competitive Internet-based banking services. © 2005 IEEE.
Persistent Identifierhttp://hdl.handle.net/10722/179615
References
References in Scopus

 

DC FieldValueLanguage
dc.contributor.authorLiao, Zen_US
dc.contributor.authorCheung, MTen_US
dc.date.accessioned2012-12-19T10:00:43Z-
dc.date.available2012-12-19T10:00:43Z-
dc.date.issued2005en_US
dc.identifier.citationProceedings - 2005 Ieee International Conference On E-Technology, E-Commerce And E-Service, Eee-05, 2005, p. 628-631en_US
dc.identifier.urihttp://hdl.handle.net/10722/179615-
dc.description.abstractThis paper presents a user-based core framework for evaluating service quality in Internet e-banking. Empirical results suggest that perceived usefulness, ease of use, reliability, responsiveness, security and privacy, and continuous improvement of e-banking services significantly influence customer attitudes towards Internet e-banking. Given the presence of numerous obstacles, it is imperative to identify the determinants of service quality in order to deliver competitive Internet-based banking services. © 2005 IEEE.en_US
dc.languageengen_US
dc.relation.ispartofProceedings - 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service, EEE-05en_US
dc.titleService quality in Internet e-banking: A user-based core frameworken_US
dc.typeConference_Paperen_US
dc.identifier.emailCheung, MT: tmcheung@hkucc.hku.hken_US
dc.identifier.authorityCheung, MT=rp01054en_US
dc.description.naturelink_to_subscribed_fulltexten_US
dc.identifier.scopuseid_2-s2.0-30944444603en_US
dc.identifier.hkuros131586-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-30944444603&selection=ref&src=s&origin=recordpageen_US
dc.identifier.spage628en_US
dc.identifier.epage631en_US
dc.identifier.scopusauthoridLiao, Z=7203032568en_US
dc.identifier.scopusauthoridCheung, MT=7201897422en_US

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