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Conference Paper: Service with Emoticons: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters

TitleService with Emoticons: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters
Authors
Kim, S
Issue Date2018
Citation
NSFC-RGC Young Scholar Forum, July 2018 How to Cite?
Persistent Identifierhttp://hdl.handle.net/10722/311596

 

DC FieldValueLanguage
dc.contributor.authorKim, S-
dc.date.accessioned2022-03-24T10:59:05Z-
dc.date.available2022-03-24T10:59:05Z-
dc.date.issued2018-
dc.identifier.citationNSFC-RGC Young Scholar Forum, July 2018-
dc.identifier.urihttp://hdl.handle.net/10722/311596-
dc.languageeng-
dc.relation.ispartofNSFC-RGC Young Scholar Forum-
dc.titleService with Emoticons: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters -
dc.typeConference_Paper-
dc.identifier.emailKim, S: sarakim@hku.hk-
dc.identifier.authorityKim, S=rp01613-
dc.identifier.hkuros321370-

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