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Conference Paper: Service with a Virtual Smile: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters

TitleService with a Virtual Smile: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters
Authors
Kim, S
Issue Date2016
Citation
Young Scholar Forum, The Hong Kong Polytechnic University, Hong Kong, December 2016 How to Cite?
Persistent Identifierhttp://hdl.handle.net/10722/311598

 

DC FieldValueLanguage
dc.contributor.authorKim, S-
dc.date.accessioned2022-03-24T11:01:41Z-
dc.date.available2022-03-24T11:01:41Z-
dc.date.issued2016-
dc.identifier.citationYoung Scholar Forum, The Hong Kong Polytechnic University, Hong Kong, December 2016-
dc.identifier.urihttp://hdl.handle.net/10722/311598-
dc.languageeng-
dc.relation.ispartofYoung Scholar Forum, The Hong Kong Polytechnic University-
dc.titleService with a Virtual Smile: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters -
dc.typeConference_Paper-
dc.identifier.emailKim, S: sarakim@hku.hk-
dc.identifier.authorityKim, S=rp01613-
dc.identifier.hkuros321371-

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